We create CRM systems tailor-made
iQuest has become the development and analytical support of many successful business teams and sales managers.
For us, the CRM system is not just a database of customers and communication with them. We try to help individual merchants to truly know the client, whether through integration with the company's internal systems and analysis of existing data (past client behavior), or using artificial intelligence, when we can make recommendations to the merchant, e.g. based on past information about other clients.
Just as we at iQuest strive to personally care for our clients, we develop software tools to support the satisfaction of their customers as well.
What is included? main goals of CRM implementation from our point of view?
- Identifying target client groups.
- Opportunity management.
- Data support for initial and repeated client contact (based on the client's character).
- Recording of communication with the client, tasks and opportunities arising from it.
- Support for business negotiations according to current business events, offers and options for a specific client.
- Immediate order fulfillment through integration with internal company systems.
- Detailed client categorization.
- Data support for creating marketing and business strategies.
- Integration with business intelligence systems for creating extensive analyses of client behavior.
- Ensuring effective communication within sales teams and company management.
- Maintaining client history.
What is a common part intranet?
- Web and mobile interfaces for corporate users according to specific permissions.
- Editing interfaces for content management specific to individual departments or organizational units.
- Administration interfaces.
- Extranet: Sharing specific information outside the company.
